| What is inside the member’s area? You will find all of the latest programs, tutorials and live customer support. |
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| Do you offer a satisfaction guarantee? Yes we do! If you are experiencing technical difficulties and would require support, our support team guarantees to solve your issue on first contact or your money back! Simply contact us by email, by phone or through live web-chat function located in the member’s area. |
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| What kind of support can I expect? We have 3 teams offering support around the clock and 7 days a week. Once inside, you will find clear online forms where you can submit your questions, FAQ pages that answer all common issues, and, if you do not find your answers there, our support team guarantees to solve your issues on first contact or your money back! You will get clear concise answers back in record time! You can contact our technical support team by email, by phone and by using our Live Chat buttons available within the member’s area. |
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| Are there any additional fees? None. Once you become a member there are no further fees for software or service. We present everything conveniently to you as every aspect of our service is aimed to help you obtain maximum enjoyment. |
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| Can I cancel my membership? Absolutely, if you ever become dissatisfied you may cancel at any time during the course of your membership without any further obligations. |
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| Is my registration secure and confidential Absolutely! Your personal information and email are never shared with any other organization whatsoever – we take confidentiality very seriously. Our registration process and payment pages are 100% secure and managed. |
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| How long will it take to download a product? Download times vary depending on the speed of your Internet connection and the number of other people trying to download software at the same time. For an estimate of download times with a 28.8 Kbps modem, choose the Download Specs link next to each product description on the Index of Products page. |
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| I thought the software was free. Why am I being asked to pay? The software is free. You are paying for the convenience of having all of these programs in a single location, the online help, and live customer support. You will have access to this for the term of your membership. |
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| How do I install your programs (what's a .ZIP file)? Installation varies from program to program; most of the programs have their own installer (these files end in an .EXE), and you simply need to double click on the icon, and follow the directions. Now other files are in a compressed format called "PKZIP", which makes the download size smaller and speeds up how quickly you get it. In order to use a program that has been compressed like this, you need a utility that will expand it back up to its original size. There are many utilities like this, but the easiest is probably WinZip. It's a relatively small and very easy to use program, and you'll find it immensely useful the more time you spend downloading things off of the net, since a very large amount of the information is compressed using utilities similar to this. Once you have downloaded and installed it, click Open or Run this program from its current location. |
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| I try to download, but all I get is a Server Error? A couple of scenarios can cause a Server Error #500. Most common is that our servers are experiencing some temporary network problems. Normally, these problems are fixed within an hour; however, it is possible for them to go on longer. Please contact : technical support |
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| My web browser asks me if I want to save or open the file. What should I do? When downloading the software, your web browser may ask whether you want to save the file or open it from its current location. It is always recommended that you choose to save the file to a directory on your computer's hard drive. This way you can reinstall the software at a later date without having to download it again. After the download is complete, you can install the software by double-clicking on the file. |
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| I just downloaded and saved the file to my hard drive, but I forgot where it is. How can I find it again? This is a common problem and the solution is very easy. Normally your web browser defaults to the same directory for every download, until you change it. An easy way to find out the download directory is to simply start another download. When asked, choose to save the file to your hard drive and the "Save As" window will appear, revealing your download directory. |
